Speech Work Using The Telephone English Language Primary 5 Third Term Lesson Notes Week 11
PRY 5 ENGLISH THIRD TERM E-NOTE
Subject :English Grammar
Class :Primary 5
Term :Third Term
Week: 10
Class: Basic 5
Subject: English Grammar
Topic :
Speech Work Using The Telephone
English Language Primary 5 Third Term Lesson Notes Week 11
Previous Lesson :
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Content
Topic: Structure – Using the Telephone
I. Accepted Structure Employed in Telephone Conversations:
1. Greeting: Begin the conversation by greeting the person on the other end of the line. For example, “Hello” or “Good morning/afternoon/evening.”
2. Introduction: Introduce yourself by stating your name and, if necessary, your purpose for calling. For instance, “This is [Your Name] calling from [Your Organization/Company].”
3. Purpose: Clearly state the reason for your call or the information you are seeking. Use concise and direct sentences to convey your message.
4. Listening: Give the other person an opportunity to respond and listen actively. Avoid interrupting while they are speaking.
5. Clarification: If needed, ask for clarification or repeat information to ensure clear communication.
6. Conclusion: End the conversation politely by expressing gratitude or summarizing the next steps, if applicable. For example, “Thank you for your assistance. Have a great day!”
II. Correct Intonation and Stress Patterns in Questions and Statements:
1. Questions: Raise your voice slightly at the end of a sentence when asking a question. This indicates that you are seeking information. For example, “What time does the event start?”
2. Statements: Maintain a steady tone throughout a statement. Avoid raising your voice at the end of a sentence unless you are emphasizing a particular word or phrase. For example, “I will be attending the meeting tomorrow.”
III. Clarity in Speech and Using Pleasing Tones in Class:
1. Clarity in Speech: Articulate your words clearly and distinctly. Enunciate each syllable and pay attention to pronunciation. Speak at a moderate pace, neither too fast nor too slow.
2. Tone of Voice: Use a pleasant and friendly tone when speaking in class or during telephone conversations. Avoid sounding harsh, rude, or impatient. Show respect and consideration for the person you are speaking to.
Remember, practicing good telephone etiquette and communication skills will help you establish effective and meaningful conversations.
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Topic: Speech Work – Using the Telephone
Good day, primary 5 pupils! Today, we will be discussing an important aspect of communication: using the telephone. The telephone is a wonderful tool that allows us to connect with people who are far away. Let’s learn how to use it effectively and politely.
1. Greetings:
When answering a phone call, it’s important to start with a friendly greeting. For example:
– “Hello, this is Peter speaking. How may I help you?”
– “Good morning! Smith residence, how can I assist you?”
2. Introducing Yourself:
After the greeting, introduce yourself so the person on the other end knows who they are speaking to. Use clear and concise language. For instance:
– “This is Emily calling from Johnson Primary School. May I speak to Mrs. Anderson, please?”
– “Hi, my name is David. I’m calling to inquire about the summer camp.”
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3. Asking Questions:
When asking questions over the phone, use a rising tone at the end of the sentence to indicate that you are seeking information. Here are some examples:
– “What time does the school bus arrive?”
– “Could you please tell me if the library is open today?”
– “Do you have any vegetarian options on your menu?”
4. Making Statements:
When making statements during a phone conversation, maintain a steady and clear tone. Here are some examples:
– “I am calling to inform you that the class picnic has been rescheduled.”
– “Our school play will be held next week on Friday at 6 PM.”
– “I just wanted to let you know that the math homework is due tomorrow.”
5. Active Listening:
Listening carefully is crucial during a phone call. Allow the other person to speak without interrupting. If you didn’t understand something, politely ask for clarification. For example:
– “I’m sorry, could you please repeat that? I didn’t catch the name.”
– “I didn’t quite understand what you said about the meeting time. Could you please explain it again?”
6. Polite Closing:
End the phone call politely, expressing gratitude or summarizing the conversation if necessary. Here are some examples:
– “Thank you for your assistance. Have a wonderful day!”
– “I appreciate your time and help. Goodbye!”
– “It was nice speaking with you. Take care!”
Remember, using proper telephone etiquette helps to ensure clear communication and positive interactions. Practice these skills, and you’ll become excellent telephone communicators.
Topic: Using the Telephone – Fill-in-the-Blank Questions
Choose the correct option (a, b, or c) to fill in the blanks in the following sentences related to using the telephone:
1. When answering the phone, it is important to start with a __________ greeting.
a) friendly
b) funny
c) formal
2. __________ yourself clearly so the person on the other end knows who is calling.
a) Interrupt
b) Introduce
c) Ignore
3. Use a rising tone at the end of a sentence when asking a question to indicate that you are seeking __________.
a) information
b) silence
c) permission
4. When making statements during a phone conversation, maintain a __________ tone.
a) steady and clear
b) loud and aggressive
c) hesitant and muffled
5. It is important to listen __________ during a phone call.
a) actively
b) passively
c) selectively
6. If you didn’t understand something, politely ask for __________.
a) clarification
b) criticism
c) compliments
7. Ending a phone call politely shows __________ and respect.
a) rudeness
b) gratitude
c) indifference
8. When ending a phone call, you can say, “Thank you for your __________.”
a) assistance
b) absence
c) annoyance
9. It is important to speak with a __________ tone when using the telephone.
a) pleasant
b) grumpy
c) sarcastic
10. Using proper telephone etiquette helps to ensure __________ communication.
a) clear
b) confusing
c) chaotic
Please choose the correct option (a, b, or c) for each question.
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Lesson Plan Presentation
Topic: Using the Telephone
Grade Level: Primary 5
Duration: 45 minutes
Learning Objectives:
1. Understand the proper structure employed in telephone conversations.
2. Apply correct intonation and stress patterns in questions and statements during phone conversations.
3. Demonstrate clarity in speech and use pleasing tones during telephone interactions.
4. Develop effective listening skills during phone conversations.
Embedded Core Skills:
1. Communication skills (speaking and listening)
2. Phonics and intonation
3. Social skills (manners and etiquette)
Learning Materials:
1. Whiteboard or chart paper
2. Markers or chalk
3. Sample telephone conversation dialogues
4. Evaluation sheets for assessment
Lesson Presentation:
I. Introduction (5 minutes)
– Greet the students and establish a positive learning environment.
– Introduce the topic: “Today, we will be learning about using the telephone and how to communicate effectively during phone conversations.”
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II. Presentation of Content (15 minutes)
a) Structure of Telephone Conversations:
– Explain the accepted structure employed in telephone conversations, including greetings, introductions, stating purposes, listening actively, seeking clarification, and polite conclusions.
– Use visual aids like a flowchart or diagrams to illustrate the structure.
– Provide examples and engage students in discussions to ensure comprehension.
b) Intonation and Stress Patterns:
– Discuss the importance of using correct intonation and stress patterns in questions and statements.
– Demonstrate the rising tone for questions and steady tone for statements.
– Practice examples together as a class, emphasizing the correct intonation and stress patterns.
c) Clarity in Speech and Pleasing Tones:
– Explain the significance of speaking clearly and using pleasing tones during phone conversations.
– Demonstrate proper articulation, pronunciation, and moderate speech pace.
– Engage students in activities where they practice speaking with clarity and using pleasant tones.
III. Teacher’s Activities and Learners’ Activities (15 minutes)
a) Teacher’s Activities:
– Provide sample telephone conversation dialogues and role-play scenarios.
– Model proper telephone conversations, emphasizing the structure, intonation, and tone.
– Provide feedback and guidance during role-playing activities.
b) Learners’ Activities:
– Engage in pair or group activities where students practice the structure of telephone conversations.
– Role-play different phone scenarios, taking turns as callers and receivers.
– Practice using the correct intonation and stress patterns while asking questions and making statements.
– Monitor students’ progress and provide assistance as needed.
IV. Assessment (5 minutes)
– Conduct a brief assessment to evaluate students’ understanding and skills.
– Distribute evaluation sheets and ask students to fill in the blanks with the appropriate words or phrases related to using the telephone.
– Collect and review the evaluation sheets for individual assessment.
Evaluation Questions:
1. What is the purpose of using the telephone?
2. How should you greet someone when answering a phone call?
3. What is the correct intonation for asking a question?
4. How can you show clarity in speech during a phone conversation?
5. Why is it important to listen actively during a phone call?
6. When should you ask for clarification during a conversation?
7. How should you end a phone call politely?
8. What is the role of intonation in conveying meaning over the phone?
9. Give an example of a statement you might make during a phone conversation.
10. How does using proper telephone etiquette contribute to effective communication?
V. Conclusion (5 minutes)
– Recap the key points covered during the lesson.
– Reinforce the importance of using the telephone effectively and politely.
– Encourage students to practice their telephone skills in real-life situations.
Note: Adjust the time allocation as per the class dynamics and pace of learning.
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By following this lesson plan, primary 5 students will have a comprehensive understanding of using the telephone effectively. They will be able to apply the correct structure in telephone conversations, use appropriate intonation and stress patterns, demonstrate clarity in speech, and employ pleasing tones. The embedded core skills of communication, phonics and intonation, and social skills will be developed through various activities and practice scenarios.
Assessment during the lesson will provide feedback on individual student progress and understanding. The evaluation questions will test their comprehension of the lesson content and their ability to apply the skills learned. This will enable the teacher to identify areas that may require additional support or reinforcement.
To further enhance student engagement and learning, the teacher can incorporate interactive elements such as multimedia presentations, role-plays, and group discussions. This will provide opportunities for students to actively participate, practice their communication skills, and reinforce their understanding of the lesson concepts.
As a concluding activity, the teacher can encourage students to reflect on their own experiences using the telephone and discuss the importance of effective communication in various contexts. This will reinforce the lesson’s key points and encourage students to apply their newfound knowledge and skills in their daily lives.
By the end of the lesson, primary 5 students should feel confident in their ability to use the telephone appropriately, communicate effectively, and exhibit good telephone etiquette. These skills will not only benefit them in their academic pursuits but also in their future personal and professional interactions.
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Evaluation
1. What is the first step in a telephone conversation?
a) Stating the purpose
b) Asking a question
c) Greeting the caller
2. Which of the following is a correct structure for a telephone conversation?
a) Greeting, introduction, conclusion
b) Conclusion, introduction, greeting
c) Introduction, greeting, conclusion
3. When asking a question over the phone, what should you do with your voice?
a) Speak louder throughout the sentence
b) Lower your voice at the end of the sentence
c) Raise your voice slightly at the end of the sentence
4. What is the purpose of using correct intonation and stress patterns in questions and statements?
a) To confuse the listener
b) To indicate uncertainty
c) To convey meaning effectively
5. Which of the following is an example of a clear and concise statement during a phone conversation?
a) “Um, I was wondering if, you know, I can maybe, like, get some information?”
b) “Could you please give me some information?”
c) “I don’t know, like, I need some stuff.”
6. What is the recommended pace of speech during a phone conversation?
a) Very fast
b) Very slow
c) Moderate and clear
7. How should you demonstrate clarity in speech during a phone conversation?
a) Speak softly
b) Mumble and rush your words
c) Articulate your words clearly
8. Which tone of voice should you use during a phone conversation?
a) Harsh and aggressive
b) Sarcastic and mocking
c) Pleasant and friendly
9. What should you do if you didn’t understand something during a phone conversation?
a) Hang up the phone
b) Ask for clarification politely
c) Ignore it and move on
10. Why is it important to use pleasing tones during phone conversations?
a) To annoy the other person
b) To demonstrate good manners and respect
c) To make the conversation more exciting
11. Which of the following is an example of a polite conclusion to a phone call?
a) “Whatever, bye.”
b) “Thanks for your help. Have a great day!”
c) “I’m done talking to you.”
12. What does active listening mean during a phone conversation?
a) Interrupting the other person while speaking
b) Daydreaming and not paying attention
c) Listening attentively without interrupting
13. How can you show respect and consideration for the person you are speaking to on the phone?
a) Speak loudly and forcefully
b) Use a pleasant and friendly tone
c) Interrupt them while they are speaking
14. Which intonation pattern is used for making statements during a phone conversation?
a) Rising tone at the end
b) Falling tone at the end
c) Steady tone throughout
15. What is the accepted structure for ending a phone call politely?
a) Hanging up without saying anything
b) Saying “Goodbye” and hanging up abruptly
c) Expressing gratitude or summarizing the conversation
16. Which of the following statements demonstrates clarity in speech during a phone conversation?
a) “Um, like, I guess, you know, what time is it?”
b) “Could you please tell me the time?”
c) “I don’t know, like, I need to know the time.”
17. Why should we use a moderate pace of speech during a phone conversation?
a) To confuse the listener
b) To save time
c) To ensure clarity and understanding
18. How can you demonstrate clarity in speech during a phone conversation?
a) Speak softly
b) Speak quickly
c) Articulate your words clearly
19. Which tone of voice should you use when speaking on the phone?
a) Harsh and impatient
b) Polite and friendly
c) Monotonous and dull
20. What is the purpose of using correct intonation and stress patterns in questions and statements?
a) To sound more professional
b) To express emotions
c) To convey meaning effectively
These questions will help assess students’ understanding of the accepted structure in telephone conversations, the application of correct intonation and stress patterns, demonstrating clarity in speech, and using pleasing tones. Ensure to provide clear instructions and enough time for students to answer each question.
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