Office  Clerical Staff

Subject : 


Term :



Week 3

Class :


Previous lesson : 

The pupils have previous knowledge of  Introduction to Business Studies


Behavioural objectives :

At the end of the lesson, the pupils should be able to

  • define a clerk
  • mention the qualities of a clerk
  • list the functions of  a clerk


Instructional Materials :

  • Wall charts
  • Pictures
  • Related Online Video
  • Flash Cards

Methods of Teaching :

  • Class Discussion
  • Group Discussion
  • Asking Questions
  • Explanation
  • Role Modelling
  • Role Delegation


Reference Materials :

  • Scheme of Work
  • Online Information
  • Textbooks
  • Workbooks
  • 9 Year Basic Education Curriculum
  • Workbooks


Content :




    • Definition
    • Examples of clerical staff
    • Job qualities of a clerical staff


A clerical staff is someone who keeps record of account or sales in an office .Generally , a clerical staff is assigned to do written work.

Examples of a clerical staff are

    1. Accounts clerk
    2. Sales clerk, etc


  1. Must possess a sound minimum education of West African Senior School Certificate or its equivalent
  2. Must have the ability to speak official language fluently
  3. Must be endowed with good health
  4. Must be willing to improve on his education
  5. Must have the ability to respond to enquiries with alertness of mind, precision and interest.
  6. Must have an ambition to take to a profession.
  7. Must like clerical duties such as recording and filling.
  8. Must be cheerful and courteous when attending to callers
  9. Must possess the ability to take correct decisions without being directed.
  10. Must be neat and smartly dressed always.


Business Studies for Junior Secondary School Book One revised edition by O.A Lawal, J.E Yaro, F.O.C. Ezeah Page 3 – 4


  1. Someone who is employed to keep record of account in an office is called (a) clerical staff (b) account officer (c) sales officer
  2. The minimum qualification for the post of a clerk in an office is called (a) SSCE (b) OND (c) ATS
  3. A good clerical staff must possess the following quality except (a) must be neat (b) must be willing to improve on his education (c) must be arrogant
  4. The basic functions of an office are the following except (a) receiving information (b) giving information (c) scattering information
  5. Trade by barter means (a) exchanging goods for goods and services (b) buying goods and services (c) selling goods and services


  1. What is meant by clerical staff?
  2. Mention five qualities of a good clerical staff


  1. What is trade by barter?
  2. State two advantages of money over trade by barter
  3. Mention four subjects covered by business studies
  4. State one benefit of studying business studies
  5. What is an office?




The topic is presented step by step


Step 1:

The class teacher revises the previous topics


Step 2.

He introduces the new topic


Step 3:

The class teacher allows the pupils to give their own examples and he corrects them when the needs arise




The class teacher wraps up or conclude the lesson by giving out short note to summarize the topic that he or she has just taught.

The class teacher also goes round to make sure that the notes are well copied or well written by the pupils.

He or she does the necessary corrections when and where  the needs arise.



1. a Define an office

b. Explain in one paragraph each:

i. Big office ii. Small office

2.Who is clerical staff?

3. Give two examples of clerical staff




  1. A place where clerical work is done is called a/an a. office b. department

c. firm d. organization

2.A single room with a table, telephone, fax machine, computer is called a. big office b. small office c. large office d. complex office


3. A building that is partitioned into small office is called a. small office b. large office c. partitioned office d. building


4. The means through which information is received in an office are as follows except a. letter b. fax c. e-mail d. running


5.The following except _______ are the function of an office a. receiving information b. arranging information c. recording information d. scattering information





  1. Mention seven (7) functions of an office
  2. Explain two functions of the above


  1. What is an office?
  2. Describe clerical works with three examples
  3. Mention the types of office that you know
  4. State three means of receiving information in an office
  5. Give an example each for the types of an office that you know.


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