THE RECEPTION OFFICE
Documents Handled by a Receptionist
How to answer telephone
Teacher: Discuss these documents used by a
Students: Explain how to receive a visitor
in their various homes.
Sample of telephone pad request form an
Use of postage book and franking machine.
Handling of mails
Teacher: Discuss type of records, procedures
for handling mail. How to use franking machine.
Students: Explain how to handle mails
design, mail register and practice filling of document.
Samples of mail register and franking
machine picture should be shown to students
Teacher: Discuss office documents, types and
their uses also how to prepare them.
Students: mention any office document they
Samples of files, register.
Mention and explain :
Types of banks: Commercial, Central, Development Banks
Teacher: Define and explain what bank is.
Mention and briefly explain types of banks.
Students: Define bank and tell the
activities of a bank.
Photographs of banks and banking activities
BANK SERVICES (cont.)
Explain the services of commercial banks
Define and explain various accounts kept in the bank
(fixed, current, serving)
Teacher: Define and explain commercial
banks, their services, particularly accounts kept.
Students: mention commercial banks they
Pictures/samples of savings, passbook,
cheque book etc.
BANK SERVICES (cont.)
Modern Banking Services
Western Union Money transfer
Money gram etc
Teacher: explain these modern banking
Students: Describe how ATM card can be used.
Samples of ATM card and picture of western
Union Money transfer form.
Forex (foreign exchange)
Ethical issues in the bank.
Teacher: Explain these services.
Students: define loans, overdraft etc
Photograph of these bank documents.
Service of insurance companies
Types of insurance;
marine, vehicle, aviation etc
Teacher: Define and explain insurance,
services provided. Types of insurance existing.
Students: Define insurance.
Chart of insurance companies.
Functions of insurance
Types of motor vehicle insurances (3rd
Teacher: define and explain the functions of
insurance, insurance policies.
Students: Mention the names of insurance
companies they know.
A photocopy of insurance paper.
Teacher: Discuss fire insurance, burglary
and theft insurance
Students: Tell how a house can be burgled or
a theft case witnessed.
Definition of marine insurance
Types of marine insurance
Marine insurance policies
Teacher: Define and explain marine
insurance. State types of marine insurance and its policies.
Students: Mention objects that can sail on
Pictures of boat/ship
Types of life Assurance
Reasons for taking life Assurance
Teacher: Define and explain life assurance.
Students: Define life assurance.
Photocopy of life assurance document to be