Consumer Rights and Responsibilities, Wants vs Needs, Impulse Buying Business Studies JSS 2 Second Term Lesson Notes Week 5

Lesson Plan Presentation: Consumer Rights and Responsibilities

Subject: Business Studies

Class: Grade 8

Duration: 60 minutes

Objective: By the end of this lesson, students will be able to understand and differentiate between consumer rights and responsibilities, and identify examples of impulse buying.

Materials Needed:

1. Whiteboard and markers
2. Handouts with consumer rights and responsibilities
3. Visual aids (e.g., posters, slides)
4. Examples of consumer products (optional)
5. Worksheet for impulse buying activity

a. Rights of Consumers:

1. Right to Safety: Consumers have the right to purchase goods and services that are safe for their intended use.
2. Right to Information: Consumers have the right to accurate and complete information about the products and services they purchase, including ingredients, potential risks, and pricing.
3. Right to Choose: Consumers have the right to select from a variety of products and services offered by different providers, ensuring competitive options in the marketplace.
4. Right to Redress: Consumers have the right to seek compensation or remedies for faulty products or unsatisfactory services, including refunds, replacements, or repairs.
5. Right to Consumer Education: Consumers have the right to access resources and information that help them make informed decisions about their purchases and consumption habits.

b. Responsibilities of Consumers:

1. Responsibility to Make Informed Choices: Consumers should research and gather information about products and services before making purchasing decisions.
2. Responsibility to Use Products Safely: Consumers should follow instructions and guidelines for the safe and proper use of products to prevent accidents and injuries.
3. Responsibility to Comply with Terms and Conditions: Consumers should abide by the terms and conditions of sale or service agreements, including payment terms and usage restrictions.
4. Responsibility to Advocate for Consumer Rights: Consumers should actively support and promote policies and initiatives that protect consumer rights and interests.
5. Responsibility to Provide Feedback: Consumers should provide feedback and reviews about their experiences with products and services, helping other consumers make informed choices and enabling businesses to improve their offerings.

2.

a. Difference between Wants and Needs:

• Needs: Needs are essential for survival and well-being, such as food, shelter, clothing, and healthcare. They are necessary for maintaining basic human life and functioning.
• Wants: Wants are desires or preferences that are not essential for survival but contribute to quality of life and satisfaction. They include items or experiences that enhance comfort, convenience, or enjoyment, such as luxury goods, entertainment, and leisure activities.

b. Impulse Buying Explained with Examples: Impulse buying refers to the act of making unplanned purchases, often influenced by emotions, desires, or spontaneous decisions rather than rational thought or necessity. Examples include:

1. Checkout Counter Items: Purchasing snacks, magazines, or small accessories displayed near the checkout counter while waiting to pay for other items.
2. Flash Sales: Buying items on sale or discounted prices, even if they were not previously planned or budgeted for, due to the fear of missing out (FOMO).
3. Limited-Time Offers: Taking advantage of limited-time promotions or special deals, such as “buy one, get one free,” without considering whether the purchase is genuinely needed.
4. Social Pressure: Buying products endorsed by influencers or celebrities, or purchasing trendy items to keep up with peer expectations or social status.
5. Emotional Triggers: Making impulsive purchases as a result of stress, boredom, excitement, or other emotional states, without considering the long-term consequences or financial implications.

a. State five (5) rights of consumer.

b. State five (5) responsibilities of consumer.

2.

a. Differentiate between wants and needs.

b. With examples, explain impulse buying.

What are the rights of consumers?

• Answer: Consumers have the right to buy safe products, get clear information, choose from many options, get refunds for faulty items, and learn about products.

b.  What should consumers do?

• Answer: Consumers should learn about products, use them safely, follow the rules, speak up for their rights, and share feedback.

2.

a.  What’s the difference between wants and needs?

• Answer: Needs are things we must have to live, like food and clothes, while wants are things we’d like to have for fun or comfort.

b.  What is impulse buying? Can you give examples?

• Answer: Impulse buying is when we buy things suddenly without planning. Examples are buying snacks at the checkout, getting items on sale just because, or buying something because it’s popular.

 What does it mean to have consumer rights?

• Answer: Consumer rights are like rules that protect us when we buy things. They include the right to safety, information, choice, refunds, and education.

b.  Why is it important for consumers to be responsible?

• Answer: Being responsible means using products safely, learning about what we buy, following the rules, helping others know their rights, and telling companies how they can do better.

4.

 How can I tell if something is a need or a want?

• Answer: Needs are things we need to live, like food and water. Wants are things we’d like to have, like toys or gadgets, but we don’t need them to survive.

b.  What happens when we buy something on impulse?

• Answer: Impulse buying means we buy things without thinking too much. For example, buying candy at the checkout because it looks tasty, or getting a toy just because it’s on sale.

5.

Can you give examples of consumer rights in action?

• Answer: Sure! If you buy a toy that breaks easily, you have the right to get a refund or a new one. If a product isn’t safe, you can tell the company and they should fix it.

 How can we be responsible consumers when shopping online?

• Answer: We can be responsible by checking if websites are safe, reading reviews from other buyers, making sure we understand the rules, and being careful with our personal information.

6. 

What happens if we don’t know our consumer rights?

• Answer: If we don’t know our rights, we might end up with bad products or get treated unfairly. It’s important to know our rights so we can protect ourselves.

How can we avoid impulse buying?

• Answer: We can make a list before we go shopping, think about what we really need, compare prices, and wait a little before buying something to see if we still want it.

Consumer Rights Agencies in Nigeria. English Comprehension. Primary 5 First Term Week 3

1.  Evaluation Questions:

a. State five (5) rights of consumer:

1. Consumers have the right to __________ products that are safe for their use. a) purchase b) return c) receive d) discard
2. Consumers have the right to __________ and accurate information about the products they buy. a) false b) misleading c) clear d) vague
3. Consumers have the right to __________ from a variety of options in the marketplace. a) choose b) ignore c) limit d) avoid
4. Consumers have the right to seek __________ for faulty products or unsatisfactory services. a) payment b) compensation c) discounts d) penalties
5. Consumers have the right to access resources and information that help them make __________ decisions. a) uninformed b) irrational c) informed d) impulsive

b. State five (5) responsibilities of consumer:

1. Consumers have the responsibility to make __________ choices about the products they buy. a) informed b) impulsive c) random d) reckless
2. Consumers have the responsibility to use products __________ to prevent accidents. a) safely b) carelessly c) dangerously d) recklessly
3. Consumers have the responsibility to comply with the terms and conditions of __________ agreements. a) sale b) service c) warranty d) all of the above
4. Consumers have the responsibility to __________ for their rights and interests. a) disregard b) neglect c) advocate d) diminish
5. Consumers have the responsibility to provide __________ and reviews about products and services. a) feedback b) complaints c) criticism d) silence
6. Fill-in-the-Blank Questions:

a. Differentiate between wants and needs:

1. Needs are things we must have to __________, like food and water. a) survive b) thrive c) enjoy d) desire
2. Wants are things we’d like to have for __________ or comfort. a) fun b) necessity c) survival d) obligation
3. Needs are __________, while wants are optional. a) essential b) trivial c) unnecessary d) extravagant
4. Examples of needs include __________, shelter, and clothing. a) food b) luxury c) gadgets d) entertainment
5. Examples of wants include __________, toys, and electronics. a) vacations b) water c) healthcare d) education

b. Explain impulse buying with examples:

1. Impulse buying is when we make __________ purchases without planning. a) rational b) emotional c) logical d) strategic
2. Examples of impulse buying include buying __________ at the checkout counter. a) snacks b) groceries c) household items d) electronics
3. Impulse buying can also happen when we see items on __________. a) sale b) discount c) clearance d) all of the above
4. Buying something just because it’s __________ is another example of impulse buying. a) popular b) necessary c) expensive d) discounted
5. Impulse buying is often influenced by __________ or spontaneous decisions. a) rational thinking b) careful planning c) emotions d) budget constraints

Introduction (10 minutes):

• Greet the students and introduce the topic of consumer rights and responsibilities.
• Explain the importance of understanding consumer rights and responsibilities in everyday life.
• Engage students with a brief discussion on their experiences as consumers and any rights or responsibilities they are aware of.

Body (40 minutes): 1. Consumer Rights (15 minutes): a. State five (5) rights of consumer: (Interactive Discussion)

• Right to Safety: The right to purchase goods and services that are safe for use.
• Right to Information: The right to receive accurate and complete information about products and services.
• Right to Choose: The right to select from a variety of options in the marketplace.
• Right to Redress: The right to seek compensation or remedies for faulty products or unsatisfactory services.
• Right to Consumer Education: The right to access resources and information to make informed decisions.

b. Responsibilities of Consumer (15 minutes): a. State five (5) responsibilities of consumer: (Interactive Discussion)

• Responsibility to Make Informed Choices: Research and gather information before making purchasing decisions.
• Responsibility to Use Products Safely: Follow instructions and guidelines for safe use of products.
• Responsibility to Comply with Terms and Conditions: Abide by the terms and conditions of sale or service agreements.
• Responsibility to Advocate for Consumer Rights: Support policies and initiatives that protect consumer rights.
• Responsibility to Provide Feedback: Share feedback and reviews about experiences with products and services.

2. Wants, Needs, and Impulse Buying (20 minutes): a. Differentiate between wants and needs: (Interactive Discussion)

• Wants are desires or preferences that are not essential for survival.
• Needs are necessities required for survival and well-being.

b. Explain impulse buying with examples: (Group Activity)

• Define impulse buying as purchasing items without prior planning or consideration.
• Provide examples such as buying snacks at the checkout counter, purchasing items on sale just because they are discounted, or buying trendy items without considering their necessity.

Conclusion (10 minutes):

• Summarize the key points covered in the lesson regarding consumer rights, responsibilities, and impulse buying.
• Encourage students to apply their knowledge of consumer rights and responsibilities in their daily lives.
• Assign the worksheet on impulse buying for homework to reinforce understanding.

Assessment:

• Observation of student participation and engagement during discussions.
• Review of completed worksheets on impulse buying for understanding and application of concepts.

Extension Activity:

• Role-play scenarios where students act out consumer situations, practicing asserting their rights and fulfilling their responsibilities.