Catering and Craft Practice SS 1 First Term Lesson Notes Week 3

Subject: Catering and Craft Practice
Class: SS 1
Term: First Term
Week: 3
Age (years): 15-16

Topic: Components of the Hospitality Industry

Sub-topic: Importance of the Hospitality Industry; Characteristics of the Hospitality Industry
Duration: 1 hour

Behavioural Objectives

By the end of the lesson, students should be able to:

1. Identify the main components of the hospitality industry.
2. Explain the importance of the hospitality industry to the economy and society.
3. Describe the key characteristics that define the hospitality industry.
4. Recognize how these components work together to create a positive guest experience.

Keywords

Components, Importance, Characteristics, Service, Experience.

Set Induction

Begin the lesson by asking students about their favorite hospitality experiences. Encourage them to think about what made those experiences memorable. This discussion will help them appreciate the components that contribute to the hospitality industry.

Entry Behaviour

Students should have a basic understanding of the hospitality industry from the previous lesson.

Learning Resources and Materials

• Whiteboard and markers
• Projector for presentations
• Handouts with definitions and examples
• Videos showcasing different hospitality components

Building Background / Connection to Prior Knowledge

Connect the lesson to students’ previous knowledge about hospitality and catering, emphasizing how various components play a role in creating enjoyable experiences for guests.

Embedded Core Skills

• Critical thinking: Analyze the importance of different hospitality components.
• Communication: Discuss personal experiences related to hospitality.
• Teamwork: Work in groups to explore characteristics of the hospitality industry.

Learning Materials

• Lagos State Scheme of Work
• Textbooks on Hospitality and Catering
• Online resources (videos/articles on hospitality components)

Reference Books

• “Introduction to Hospitality” by M. J. Boella
• Lagos State Scheme of Work for Catering and Craft Practice

Instructional Materials

• Visual aids (charts, images illustrating hospitality components)
• Case studies highlighting successful hospitality businesses

Content:

1. Components of the Hospitality Industry:
   The hospitality industry consists of several key components that work together to provide services to guests. These include:
   • Accommodation: Hotels, motels, and lodges that offer lodging services.
   • Food and Beverage: Restaurants, cafes, and catering services that provide meals and drinks.
   • Travel and Tourism: Services that facilitate travel, including airlines, travel agencies, and tour operators.
   • Recreation and Entertainment: Facilities such as amusement parks, theaters, and sports venues that provide leisure activities.
2. Importance of the Hospitality Industry:
   • Economic Contribution: The hospitality industry contributes significantly to the economy through job creation, tourism revenue, and supporting local businesses.
   • Cultural Exchange: It promotes cultural understanding and exchange by attracting international visitors.
   • Community Development: Hospitality businesses often support local communities through various initiatives and partnerships.
   • Customer Satisfaction: A thriving hospitality industry enhances customer satisfaction, leading to repeat business and positive reviews.
3. Characteristics of the Hospitality Industry:
   • Intangibility: Services in the hospitality industry cannot be touched or owned; they are experienced.
   • Inseparability: The production and consumption of services occur simultaneously; for instance, dining at a restaurant.
   • Variability: The quality of service can vary based on the staff, time, and circumstances.
   • Perishability: Unsold services, like empty hotel rooms or unused restaurant seats, cannot be stored for future use.

Evaluation:

Fill-in-the-Blank Questions:

1. The main components of the hospitality industry include accommodation, _____, travel, and recreation. (a) retail, (b) manufacturing, (c) food and beverage, (d) technology.
2. The hospitality industry contributes to the economy through _____ creation. (a) skill, (b) job, (c) product, (d) service.
3. Cultural exchange is one importance of the _____ industry. (a) retail, (b) hospitality, (c) manufacturing, (d) technology.
4. A characteristic of hospitality is its _____ nature. (a) tangible, (b) intangible, (c) fixed, (d) permanent.
5. Services in hospitality are produced and consumed _____ in time. (a) separately, (b) together, (c) slowly, (d) never.
6. The quality of service in hospitality can be _____ based on various factors. (a) constant, (b) unchanging, (c) variable, (d) guaranteed.
7. Once a hotel room is not sold, it is considered _____ in hospitality. (a) stored, (b) available, (c) lost, (d) unsold.
8. Food and beverage services include restaurants, cafes, and _____ services. (a) grocery, (b) retail, (c) catering, (d) delivery.
9. Hospitality businesses support local communities through _____ initiatives. (a) social, (b) personal, (c) entertainment, (d) business.
10. Travel and tourism services facilitate _____ for customers. (a) communication, (b) work, (c) travel, (d) shopping.
11. Recreation facilities are a component of the _____ industry. (a) hospitality, (b) agricultural, (c) educational, (d) technological.
12. The hospitality industry promotes _____ understanding. (a) economic, (b) cultural, (c) political, (d) social.
13. A hotel is an example of _____ in the hospitality industry. (a) food service, (b) recreation, (c) accommodation, (d) travel.
14. Variability in service quality can be due to different _____ factors. (a) fixed, (b) external, (c) staff, (d) internal.
15. The hospitality industry cannot be owned; it is _____ experienced. (a) directly, (b) occasionally, (c) generally, (d) physically.

Class Activity Discussion:

FAQs with Answers:

1. What are the main components of the hospitality industry?
   The main components are accommodation, food and beverage, travel and tourism, and recreation.
2. Why is the hospitality industry important?
   It contributes to the economy, promotes cultural exchange, and supports community development.
3. What does the accommodation component include?
   It includes hotels, motels, and other lodging options.
4. How does food and beverage service impact hospitality?
   It enhances guest experiences through quality dining options.
5. What are some characteristics of the hospitality industry?
   Characteristics include intangibility, inseparability, variability, and perishability.
6. What does intangibility mean in hospitality?
   It means that services cannot be physically touched or owned; they are experienced.
7. What is meant by perishability in hospitality?
   It refers to the inability to store services for future use, like unsold hotel rooms.
8. Can hospitality businesses affect the local economy?
   Yes, they create jobs and generate revenue for local communities.
9. What role does customer satisfaction play in hospitality?
   High customer satisfaction leads to repeat business and positive word-of-mouth.
10. How does variability affect service in hospitality?
    Service quality can vary based on the staff, time, and situation.
11. What is the significance of cultural exchange in hospitality?
    It fosters understanding and appreciation of different cultures among visitors and locals.
12. What types of services are included in travel and tourism?
    Services include transportation, travel agencies, and tour operators.
13. How can hospitality businesses support their communities?
    Through partnerships, charity events, and promoting local culture.
14. Are there career opportunities in all components of hospitality?
    Yes, there are various roles in accommodation, food service, travel, and recreation.
15. What skills are important for success in hospitality?
    Key skills include communication, customer service, and teamwork.

Presentation:

Step 1: Teacher revises the previous lesson on the hospitality industry components.
Step 2: Teacher introduces the new topic on the components of the hospitality industry.
Step 3: Students share their thoughts on the importance and characteristics of hospitality.

Activities:

Teacher’s Activities:

• Present information on the components and importance of the hospitality industry.
• Facilitate discussions and address students’ questions.

Learner’s Activities:

• Engage in discussions and complete the fill-in-the-blank questions.

Assessment:

Evaluation Questions:

1. Define the components of the hospitality industry.
2. List three key characteristics of the hospitality industry.
3. Explain why the hospitality industry is important to the economy.
4. Name one characteristic that distinguishes hospitality services.
5. Describe how hospitality can promote cultural exchange.
6. What types of services are included in food and beverage?
7. How does variability affect the customer experience in hospitality?
8. Identify a career opportunity in the accommodation sector.
9. What are some ways hospitality businesses can support local communities?
10. Why is customer satisfaction crucial in the hospitality industry?

Conclusion:

The teacher circulates among students to mark their responses and conducts evaluations, ensuring that they grasp the components, importance, and characteristics of the hospitality industry.

Additional Content:

• The Art of Catering: From History to Careers Catering and Craft Practice SS 1 First Term Lesson Notes Week 1
• Exploring the Hospitality Industry in Catering Catering and Craft Practice SS 1 First Term Lesson Notes Week 2